Last reviewed and updated: . This document applies to All Tree Service, Inc. and to this website.
Privacy Policy
All Tree Service, Inc. (“All Tree Service”, “we”) operates https://www.alltreeservicesr.com and provides tree care services in Sonoma County, California. This policy sets out, for each category of personal information we collect, why we collect it, who receives it, how long we keep it and where it came from. It also sets out the rights the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives California residents, and how to exercise them.
Categories of personal information we collect
We collect the 6 categories below and no others. Each is listed with its own purpose, business purpose, recipients, retention period and sources, because a single statement covering every category would not tell you what happens to yours.
Identifiers
| Purpose of collection | To contact you about the estimate, booking or emergency call-out you asked for. |
|---|---|
| Business purpose | Servicing customer enquiries, scheduling crews and maintaining the job record. |
| Third parties this category is shared with, disclosed to or sold to | Shared with: HighLevel (LeadConnector) CRM, Cloudflare. This category is not sold and is not shared for cross-context behavioural advertising. |
| Retention period | 36 months from the last contact, then deleted. |
| Sources this data comes from | Directly from you through a form on this site; Directly from you by telephone |
Customer records information
| Purpose of collection | To prepare and hold your quote, work order and invoice. |
|---|---|
| Business purpose | Performing the contracted tree work and keeping the accounting record. |
| Third parties this category is shared with, disclosed to or sold to | Shared with: HighLevel (LeadConnector) CRM, the company's accountant. This category is not sold and is not shared for cross-context behavioural advertising. |
| Retention period | 7 years from the invoice date, to meet California record-keeping expectations. |
| Sources this data comes from | Directly from you; Generated by us during the job |
Commercial information
| Purpose of collection | To record which services you enquired about or purchased. |
|---|---|
| Business purpose | Scheduling follow-up work such as a second pruning cycle. |
| Third parties this category is shared with, disclosed to or sold to | Shared with: HighLevel (LeadConnector) CRM. This category is not sold and is not shared for cross-context behavioural advertising. |
| Retention period | 36 months from the last job, then deleted. |
| Sources this data comes from | Directly from you; Generated by us during the job |
Internet or other electronic network activity information
| Purpose of collection | To keep the site working, to remember your cookie choice, and to measure which pages people use. |
|---|---|
| Business purpose | Site security, fault diagnosis and improving the pages people actually read. |
| Third parties this category is shared with, disclosed to or sold to | Shared with nobody. This category is disclosed to no third party, is not sold, and is not shared for cross-context behavioural advertising. |
| Retention period | 13 months for measurement data; the consent record is kept for 24 months. |
| Sources this data comes from | Automatically from your browser when you use this site |
Geolocation data
| Purpose of collection | To confirm the service address is inside our service area and to route the crew. |
|---|---|
| Business purpose | Dispatching the nearest crew and pricing travel accurately. |
| Third parties this category is shared with, disclosed to or sold to | Shared with: HighLevel (LeadConnector) CRM. This category is not sold and is not shared for cross-context behavioural advertising. |
| Retention period | 36 months from the last job, then deleted. |
| Sources this data comes from | Directly from you when you give us a service address |
Audio electronic information
| Purpose of collection | To handle the emergency and non-emergency calls placed to our published number. |
|---|---|
| Business purpose | Dispatching storm work and resolving disputes about what was agreed. |
| Third parties this category is shared with, disclosed to or sold to | Shared with: HighLevel (LeadConnector) telephony. This category is not sold and is not shared for cross-context behavioural advertising. |
| Retention period | 90 days for call records, then deleted. |
| Sources this data comes from | Directly from you when you telephone us |
Sensitive personal information
We do not collect sensitive personal information as the CCPA defines it. We do not collect government identifiers, precise geolocation within 1,850 feet, racial or ethnic origin, religious beliefs, union membership, genetic or biometric data, health information, or the contents of your mail, email or messages. Because we collect none, the right to limit the use of sensitive personal information does not arise, and no “Limit the Use of My Sensitive Personal Information” link is shown.
Your rights under the CCPA
Right to know and right to access
You may request the categories and specific pieces of personal information we have collected about you, the categories of sources, the purpose of collection, and the categories of third parties we disclosed it to. To make a request, contact us using the method in the section below. We will verify your identity by asking you to confirm information we already hold, and respond within 45 days.
Right to deletion
You may request that we delete or erase the personal information we hold about you. We will do so unless we are required to retain it, for example to complete a job you have booked or to keep the accounting record California law requires. Where an exception applies we will tell you which one and delete everything else.
Right to correction
You may request that we correct inaccurate personal information. Tell us what is wrong and what it should say, and we will correct our records and instruct our processor to do the same. Rectification requests are handled through the same contact method as access requests.
Right to opt out of the sale or sharing of personal information
We do not sell personal information and we do not share it for cross-context behavioural advertising. You may still exercise the opt-out, and we will record and honour it. Use the Do Not Sell or Share My Personal Information form to submit an opt-out. The form routes to the mechanism that performs it, not back to this page.
How to submit a Do Not Sell or Share request
Open the Do Not Sell or Share My Personal Information page and submit the form with the email address or telephone number you gave us. A submitted opt-out writes a suppression flag against the email address and telephone number in the HighLevel CRM, removes the record from every outbound campaign audience, disables first-party measurement for that browser through the atc_optout cookie, and sends a confirmation to the address given. The office manager reviews the suppression list weekly and is responsible for confirming the CRM flag was applied. No account and no login is required. You may also send a Global Privacy Control signal from your browser, which we detect and honour automatically without any interaction.
Right to non-discrimination
We will not discriminate against you for exercising any of these rights. We will not deny you goods or services, charge you a different price, impose a penalty, or provide a different level or quality of service because you made a request. Exercising a privacy right will not change the price you are quoted for tree work.
Authorized agents
A consumer may designate an authorized agent by sending written, signed permission to privacy@alltreeservicesr.com. We will ask the agent for a copy of that permission and will ask the consumer to verify their own identity directly before acting.
Financial incentives
We offer no financial incentive programme. We run no loyalty scheme, no discount in exchange for a review, no referral bonus, and no price that differs according to whether you provide personal information.
Cookies and similar technologies
This cookie policy is part of this Privacy Policy rather than a separate document. We set the 5 cookies below. Everything outside the strictly necessary category is off until you turn it on in the consent banner, and you can change your choice at any time using the Cookie settings link in the footer of every page.
| Cookie | Provider | Purpose | Duration | Category |
|---|---|---|---|---|
| atc_consent | All Tree Service (first party) | Stores the cookie choice you made in the consent banner, per category. | 24 months | essential |
| atc_gpc | All Tree Service (first party) | Records that a Global Privacy Control signal was honoured for this browser. | 24 months | essential |
| atc_optout | All Tree Service (first party) | Records a Do Not Sell or Share opt-out so it survives the session. | 24 months | essential |
| atc_session | All Tree Service (first party) | Ties a submitted form to its idempotency record so a retry does not create a duplicate job. | Session | essential |
| atc_measure | All Tree Service (first party) | First-party page-view counter used to see which service pages are read. | 13 months | analytics |
Contact for privacy requests
Send privacy requests to privacy@alltreeservicesr.com, which is monitored by the office manager at All Tree Service, Inc.. You may also telephone (707) 843-2333 during office hours and ask for the person responsible for privacy requests. Postal correspondence reaches us at 123 Canopy Way, Santa Rosa, CA 95401, United States.
Changes to this policy
We review this policy whenever the way we handle personal information changes, and at least annually. The date at the top of this page is the date of the last review. This version was reviewed on , and it is governed by the law of the State of California.
Related documents: Terms and Conditions, Accessibility Statement, and the Do Not Sell or Share My Personal Information form. All Tree Service is the controller of the information described above.